Re: [cobalt-users] email "stuck in the qube 3"

[pete monaghan <peter_m@xxxxxxxxxx>]

In message <01C12631.7433F660.fsousa@xxxxxxxxxxx>, Fran Sousa
<fsousa@xxxxxxxxxxx> writes
>We have email for some users, where the mail is just "stuck on the cobalt 
>cube 3".  After we delete the user and recreate it, the mail seems to 
>process just fine.    The downside here is that all of the user's mail is 
>also deleted.   When we had our whistle interjet, we could delete the first 
>email that was clogging the queue.  We don't seem to have that option on 
>the qube.   Any ideas?
>
>Francine Sousa
>Director MIS/Telecommunications
>New England Sinai Hospital
>150 York St.
>Stoughton, MA  02072
Connect to the qube using telnet and log in as the user having the
problem then use the mail program to list and delete just the e-mail
giving the problem. I have done this on a Qube 2 several times.
Further question. Why do some mails get screwed up and cause this type
of problem?
-- 
Pete Monaghan
IT Dept
Abu Dhabi Investment Authority
London