Re: [cobalt-users] email "stuck in the qube 3"

[Cobalt Support <cobalt@xxxxxxxxxxxxxxx>]

> We have email for some users, where the mail is just "stuck on the cobalt
> cube 3".  After we delete the user and recreate it, the mail seems to
> process just fine.    The downside here is that all of the user's mail is
> also deleted.   When we had our whistle interjet, we could delete the
> first  email that was clogging the queue.  We don't seem to have that
> option on  the qube.   Any ideas?

Try this (assuming you are using POP3 mail) from a command prompt / Unix 
shell prompt:

1. telnet host.domain.com 110 <enter>
  (i.e. telnet popserver.domain.com 110)

It should come back and say something like "+OK QPOP (version ?) at 
host.domain.com starting.

2. user the-username <enter>
  (i.e. user john)

It should come back and say "+OK Password required for john"

3. pass the-password <enter>
  (i.e. john's password)

It should come back and say something like "+OK john has 2 visible messages 
(0 hidden) in 1555 octets."

Don't worry if you do not see yourelf typing "user the-username" and "pass 
the-password" - I have noticed some telnet programs / POP3 servers do not 
echo the characters you are typing back.

4. list

This will list the messages in their mailbox in the format [message number] 
[message size]

To delete just one message type: dele [message number]

When done deleting - type quit and you will be dropped out of the POP3 
server.

Thanks...