Re: [cobalt-users] Suspending Sites & Users

["Carrie Bartkowiak" <ravencarrie@xxxxxxxx>]

> I think someone touched on this earlier, but just about anywhere, it
is *not
> legal* to do any of this without following a certain protocol.

In my Terms Of Service I have a protocol, which the users agree to
when they sign up.
I'm changing over to recurring billing right now, but I still have a
few customers who are on the old hand-invoiced method and I'm trying
to get them moved over to recurring. Before they get to that point
though, they have to pay what they owe up to now.

My TOS doesn't allow for as long of a time as you give (30 days?
Egads), it reads as such:
"All services will be suspended after one week of non-payment. After
two-weeks of non-payment, the customer's website will be deleted and
all services will be stopped. If there is an issue with the customer's
ability to pay in a timely manner, the customer will immediately
contact [my domain] to avoid any possible interruption of service."

I've got to say I've *never* seen a web host that will allow you two
warnings and 30 days. I *have* seen the invoice, then one warning
(about three days later), then everything is shut off or deleted
completely. More often it's just the invoice, then
suspension/deletion. And I do mean everything there - all services,
not just the site itself. I've found that most people wouldn't care if
their site was down for a week - but let them not be able to get their
email for 5 minutes and they go ballistic.  ;)

It's what they agree to when they sign up... so I am supposing here
that I'm covered. Maybe I'm taking a chance, but I consider it a
binding contract.

CarrieB