Re: [cobalt-users] Suspending Sites & Users

["Steve Werby" <steve-lists@xxxxxxxxxxxx>]

"Carrie Bartkowiak" <ravencarrie@xxxxxxxx> wrote:
> "All services will be suspended after one week of non-payment. After
> two-weeks of non-payment, the customer's website will be deleted and
> all services will be stopped. If there is an issue with the customer's
> ability to pay in a timely manner, the customer will immediately
> contact [my domain] to avoid any possible interruption of service."

Personally, I think it's a little harsh to delete customer files that
quickly.  Preventing a customer from having the files they weren't smart
enough to backup might make you feel better, but it could hurt your
reputation and it won't get you your money.  I usually keep a tarred/gzipped
copy of a site, mail spools and customer databases for months after a site
is suspended.  Hard drive space doesn't cost me much and you never know when
someone could have a good reason for not getting back to you quickly enough.
After I suspend a site I charge a fee to reinstate it.  That might be
something you want to consider.  After all, if I have to manually change
passwords and configuration files and then change them back later it takes
time and time is money.

--
Steve Werby
President, Befriend Internet Services LLC
http://www.befriend.com/