Re: [cobalt-users] Newbie Questions (put away those paddles!)

[J Kraft <jkraft@xxxxxxxxxx>]

Amen! They NEVER answer an email support question. You have to hold for an
hour to get a level 1 tech on the phone and when a level 2 or 3 tech is
supposed to get back to you they never do.

I even talked to the president and he promised that their support would
improve but it never has. They have no followup and are basically just
interested in pushing out boxes.

At 03:11 PM 07/19/2000 -0400, you wrote:
>> Any advice (sure, make sales pitches to me in private email) would be more
>> than welcome.  I've got to arrange purchase for about 400 servers in the
>> next few months, so I want to know that the RaQ's are the best thing going
>NOPE!
>My advice would be to go buy into a system that has support, as well as the
>balls to do what you want!  cobalt support takes poor care of it's customers
>no matter how many they buy.  Thanks to coblt the world if full of servers
>that can be hacked by your choice of methods.   They seem to be able to make
>alot of the same thing but fall short in security fixes and support.  but as
>they have said for months.  We are working on a fix for that.  Ya Right.  I
>wish I could start a class action suit aginst them.
>
>On this list you will find lot's of people willing to sell you equipment and
>or services that they will never have to support.  They blame cobalt.  It's
>an appliance like a toaster.  I think your 400,000 users expect a computer
>system to handle their mail and not a toaster that has little to NO support.
>
>bind, apache, qpopper, they are all screwed and cobalt has done nothing to
>fix their boxes.  I heard recently that the problems are now listed on
>bugtraq so don't just take my word for it.. go look?  I could tell you
>stories till i'm blue in the face.
>
>>(sure, make sales pitches to me in private email)
>"Jeff the spammer" did you see this part?
>
>> "Only those who attempt the absurd will achieve the impossible."
>Sometimes it's better to just do the right thing from the start.
>
>Zeffie
>
>
>
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