Re: [cobalt-users] Newbie Questions (put away those paddles!)

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

on 7/19/00 2:21 PM, J Kraft at jkraft@xxxxxxxxxx wrote:

> Amen! They NEVER answer an email support question. You have to hold for an
> hour to get a level 1 tech on the phone and when a level 2 or 3 tech is
> supposed to get back to you they never do.
> 
> I even talked to the president and he promised that their support would
> improve but it never has. They have no followup and are basically just
> interested in pushing out boxes.

No offense, guys, but if you are purchasing 400 of these units, the software
support won't be as big of a deal.  They must have a staff of people that
are knowledgeable and can fix it themselves (I hope!) if something goes
wrong.

-k