RE: [cobalt-users] Newbie Questions (put away those paddles!)

["David Thornton" <dave@xxxxxxxxxxxxxxx>]

The Raq is actually a great little unit. Of course you are going to have
problems with them. Everyone has problems with every unit that they buy.
The big question is where did you buy the raq from??????
We offer our clients upgraded tech support and can usually get an answer
very quickly. Is this free for you???? probably not if you did not buy the
raq from us.
Everything in this business goes back to where you bought it. If you sell
computers you are the first line of tech support to your customers and if
you need help then you call the manufacturer. Ever tried to get help from
Gateway.... or Dell... good luck..
You have to pay for support from them.
No doubt, tech support at cobalt is not very good but it is on par with the
industry.
If you want better tech support buy from someone that will help you better
and faster. Or buy a service contract on the unit.....!!!
Tech support is not FREE. The whole box hardware and all is cheaper than
just the software for a microsoft unit. and just try to call microsoft for
free tech support!
When we sell a cobalt unit we try to give our customers the best tech
support available but we also have several levels of support that you can
buy from standard call in to 24/7 to onsite. (sounds like the options on
ibm, compaq and the others oh yea it is we sell those too)
We also sell IEA software's Emerald and we have the first line of tech
support there too because theirs is not so great but then we are in the
service business. We dont make much off hardware we have to make money from
our services just like you guys do.
David Thornton
Heartland Business Solutions
573-686-5573


-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of J Kraft
Sent: Wednesday, July 19, 2000 4:21 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Newbie Questions (put away those paddles!)


Amen! They NEVER answer an email support question. You have to hold for an
hour to get a level 1 tech on the phone and when a level 2 or 3 tech is
supposed to get back to you they never do.

I even talked to the president and he promised that their support would
improve but it never has. They have no followup and are basically just
interested in pushing out boxes.

At 03:11 PM 07/19/2000 -0400, you wrote:
>> Any advice (sure, make sales pitches to me in private email) would be
more
>> than welcome.  I've got to arrange purchase for about 400 servers in the
>> next few months, so I want to know that the RaQ's are the best thing
going
>NOPE!
>My advice would be to go buy into a system that has support, as well as the
>balls to do what you want!  cobalt support takes poor care of it's
customers
>no matter how many they buy.  Thanks to coblt the world if full of servers
>that can be hacked by your choice of methods.   They seem to be able to
make
>alot of the same thing but fall short in security fixes and support.  but
as
>they have said for months.  We are working on a fix for that.  Ya Right.  I
>wish I could start a class action suit aginst them.
>
>On this list you will find lot's of people willing to sell you equipment
and
>or services that they will never have to support.  They blame cobalt.  It's
>an appliance like a toaster.  I think your 400,000 users expect a computer
>system to handle their mail and not a toaster that has little to NO
support.
>
>bind, apache, qpopper, they are all screwed and cobalt has done nothing to
>fix their boxes.  I heard recently that the problems are now listed on
>bugtraq so don't just take my word for it.. go look?  I could tell you
>stories till i'm blue in the face.
>
>>(sure, make sales pitches to me in private email)
>"Jeff the spammer" did you see this part?
>
>> "Only those who attempt the absurd will achieve the impossible."
>Sometimes it's better to just do the right thing from the start.
>
>Zeffie
>
>
>
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