Re: [cobalt-users] To_DFarber

[Jeff Bilicki <jeffb@xxxxxxxxxxxxx>]

Kevin wrote:
> 
> Cube / RAQ what ever!  I installed the Cobalt SSL version I paid for!!!
> I asked for support, got none till I started BITCHING here. It Killed
> FrontPage, 

And in turn I helped you, in the process I discovered the interaction of
FrontPage 2000 and the SSL package that causes FP 2000 user webs to
break. I fixed your machine first then posted it to the users-list.


> and Majordomo that is PRE-Installed on the RAQ2 by cobalt.

I tired to help you on this one too, explaining what happened and why,
but you only flamed me to the users list and to Cobalt's VPs.  I guess
that is the thanks I get for taking time on Saturday in an attempt to
help.  

http://list.cobalt.com/pipermail/cobalt-users/1999-December/000599.html

> 
> I was told by Cobalt that I should Run the reset Utility and try again. Well
> Sam problem.

> Then a Cobalt Engineer contacted me FINALY took a look at my server and
> found a problem with THE SSL I purchased.
> This took 2 weeks to get resolved. This is UNEXCEPTABLE to me. So if you
> don't have problems, and you don't need support, and you didn't get a
> Package that was paid for that didn't work, that needed a fix by cobalt,
> then maybe you shouldn't knock those that do need support.

I have never had a problem answering or asking questions while I working
in support or contributing to the users-list in my spare time.  I don't
think anyone on this list "knows it all", I sure don't.    

> 
> I am NT Certified, Not Cobalt, Not Unix, Not Linux. If I buy a product or
> software "I damned well better get support for it"
> 
> Kevin
>


<wear asbestos>

Jeff Bilicki
Cobalt Networks
Software Engineer