RE: [cobalt-users] To_DFarber

["Kevin" <owner@xxxxxxxxxxxxx>]

I am not unhappy with you at all. If you look back at the posts, in those
posts I made note that you were the only one that helped me out with any
support. It's the general support of Cobalt not the engineers that take
PRIDE, as you have shown you care to this users list. If general support
fails, then there is basically no support.

Kevin


-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Jeff Bilicki
Sent: Wednesday, January 05, 2000 8:18 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] To_DFarber

Kevin wrote:
>
> Cube / RAQ what ever!  I installed the Cobalt SSL version I paid for!!!
> I asked for support, got none till I started BITCHING here. It Killed
> FrontPage,

And in turn I helped you, in the process I discovered the interaction of
FrontPage 2000 and the SSL package that causes FP 2000 user webs to
break. I fixed your machine first then posted it to the users-list.


> and Majordomo that is PRE-Installed on the RAQ2 by cobalt.

I tired to help you on this one too, explaining what happened and why,
but you only flamed me to the users list and to Cobalt's VPs.  I guess
that is the thanks I get for taking time on Saturday in an attempt to
help.

http://list.cobalt.com/pipermail/cobalt-users/1999-December/000599.html

>
> I was told by Cobalt that I should Run the reset Utility and try again.
Well
> Sam problem.

> Then a Cobalt Engineer contacted me FINALY took a look at my server and
> found a problem with THE SSL I purchased.
> This took 2 weeks to get resolved. This is UNEXCEPTABLE to me. So if you
> don't have problems, and you don't need support, and you didn't get a
> Package that was paid for that didn't work, that needed a fix by cobalt,
> then maybe you shouldn't knock those that do need support.

I have never had a problem answering or asking questions while I working
in support or contributing to the users-list in my spare time.  I don't
think anyone on this list "knows it all", I sure don't.

>
> I am NT Certified, Not Cobalt, Not Unix, Not Linux. If I buy a product or
> software "I damned well better get support for it"
>
> Kevin
>


<wear asbestos>

Jeff Bilicki
Cobalt Networks
Software Engineer

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