Re: [cobalt-users] To_DFarber

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

At 05:18 AM 1/5/00  Jeff Bilicki wrote:

> > and Majordomo that is PRE-Installed on the RAQ2 by cobalt.
>
> I tired to help you on this one too, explaining what happened and why,
> but you only flamed me to the users list and to Cobalt's VPs.  I guess
> that is the thanks I get for taking time on Saturday in an attempt to
> help.

While I won't flame you, I certainly will point out:

I originally got my RaQ2 because, among other things, it already had 
majordomo installed.  We offer mailing list services (at 
<www.email-lists.com> if I ever get enough time to set up the site 
<frown>), so majordomo was pretty important to me, and I'd just sold out of 
an ISP and was looking for something to run my offerings on fast.  The RaQ2 
looked like a good option.

But I was told by Cobalt telephone support that the majordomo was NOT 
supported except (very insecurely I was told) through the interface for 
very simple lists.

Since I need rather complex configurations, and because of years of 
experience I'm not afraid to make them, I installed another instance of 
majordomo myself, in another directory tree, and got it to work with some 
help from people on this list and on the majordomo list, but with no 
further help form Cobalt, even though it was Cobalt's advertising of 
majordomo that got me interested in the RaQ in the first place.

So, quietly, and without flaming, let me point out, I understand the 
frustration I see so rampant on this list.

Jeff






> http://list.cobalt.com/pipermail/cobalt-users/1999-December/000599.html
>
> >
> > I was told by Cobalt that I should Run the reset Utility and try again. 
> Well
> > Sam problem.
>
> > Then a Cobalt Engineer contacted me FINALY took a look at my server and
> > found a problem with THE SSL I purchased.
> > This took 2 weeks to get resolved. This is UNEXCEPTABLE to me. So if you
> > don't have problems, and you don't need support, and you didn't get a
> > Package that was paid for that didn't work, that needed a fix by cobalt,
> > then maybe you shouldn't knock those that do need support.
>
> I have never had a problem answering or asking questions while I working
> in support or contributing to the users-list in my spare time.  I don't
> think anyone on this list "knows it all", I sure don't.
>
> >
> > I am NT Certified, Not Cobalt, Not Unix, Not Linux. If I buy a product or
> > software "I damned well better get support for it"
> >
> > Kevin
> >
>
>
> <wear asbestos>
>
> Jeff Bilicki
> Cobalt Networks
> Software Engineer
>
> _______________________________________________
> cobalt-users mailing list
> cobalt-users@xxxxxxxxxxxxxxx
> http://list.cobalt.com/mailman/listinfo/cobalt-users

--
Jeff Lasman, nobaloney.net
<jblists@xxxxxxxxxxxxx>
<www.nobaloney.net>, <www.mailtraqna.com>, <www.email-lists.com>