RE: [cobalt-users] To_DFarber

["Kevin" <owner@xxxxxxxxxxxxx>]

Cube / RAQ what ever!  I installed the Cobalt SSL version I paid for!!!
I asked for support, got none till I started BITCHING here. It Killed
FrontPage, and Majordomo that is PRE-Installed on the RAQ2 by cobalt.

I was told by Cobalt that I should Run the reset Utility and try again. Well
Sam problem.

Then a Cobalt Engineer contacted me FINALY took a look at my server and
found a problem with THE SSL I purchased.
This took 2 weeks to get resolved. This is UNEXCEPTABLE to me. So if you
don't have problems, and you don't need support, and you didn't get a
Package that was paid for that didn't work, that needed a fix by cobalt,
then maybe you shouldn't knock those that do need support.

I am NT Certified, Not Cobalt, Not Unix, Not Linux. If I buy a product or
software "I damned well better get support for it"

Kevin

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Dom Latter
Sent: Wednesday, January 05, 2000 6:50 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Cc: zdnet_forum@xxxxxx
Subject: Re: [cobalt-users] To_DFarber

Kevin wrote:
>
> However, if you run into a problem with these servers, support from Cobalt
> Networks is virtually none.

If you run into a problem with one of these servers, it's because of
something you've done.

> If the system is working and you don't need it to do anything else than
out
> of the box, then this is a fine Server. Try adding a software program to
> enhance the server / user needs and see what support you get.

Sheesh.  I had the same problem with Compaq, don't you know.  I bought
this Pentium, and then I tried to install Tomb Raider, and would Compaq
help?  Nope.

What Cobalt offer, in my experience as a Qube user for over a year, is
a rock solid pre-installed and *pre-configured* Linux server.  I have,
like many another admin, customised some of the configuration and added
software to my liking.  I've done it within the bounds of my own Linux
expertise, and have been careful not to break the initial configuration.

Having said that, it's clear that there *is* an issue here.  I think
that Cobalt could make it clearer exactly what it does and does not
do out of the box, and could handle support queries a bit better than
they do.  They could also direct people to suitable consultants who
would make, and support, the modifications for a fee.  If you don't
want to pay, then it's back to the Linux way: do-it-yourself and
mutual support.  I seem to remember that Cobalt *did* offer an extended
support program.  I guess people just didn't want to pay.

But you can't support user modifications to *any* product, be it bicycle,
truck, or server.  There is no viable business model.  Personally, I'd
rather Cobalt stayed in business so that they can provide me with support
for *what they sold me*.

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