Re: [cobalt-users] administration - web or manual?

[Rik Thomas <rikt@xxxxxxxxxxxx>]

On Tue, 4 Jan 2000, fred@xxxxxxxxxxxxxxxx wrote:

> Rik,
> 
> I would agree with your comments, except that Cobalt doesn't support standard
> Linux features that are needed on a daily basis by most ISP's. This includes
> features that are missing or have been removed from the OS. Some features in
> the RAQ severs just don't work, such as CNAME, for starters.

I agree, but as an ISP you use what works best.  RAQ servers host web
sites well and they even do email well too. However DNS sucks and I worry
about an ISP that does DNS on a RAQ.  named can run on a 486 with 32 MB of
ram and serve hundreds of domains with no sweat.

> 
> When we try and get help to get the server working the way we need it to, and
> we can't even speak to anyone, let alone in a reasonable time period. To top
> it off, Cobalt does not usually appear to be interested in making the changes
> we need to make the servers more functional and even more marketable.
> 
I have only had one bad experience with Cobalts support and that was with
SSL.  All of the other times, (I called) I got someone on the phone
within 30 minutes and had my problem solved near instantly.
AFA requesting software changes tech support is not the route to take,
again they are tech support no the SAs that write the software.
 
> Yes, the servers are good for the basic functions, but the people here are
> saying we want and expect more. We all want to be Number one, not number two.
> People here are not throwing the servers out, we are trying to make them more
> functional, and we all hope that Cobalt is listening to what we, their
> customers, are saying we want as improvements. No matter how much you hear us
> gripe, I, for example, just ordered a Qube for a customer today and may order
> another one within the next week or so.

I don't think you will see that for these prices, but that is just my
opinion.  All I am saying is use them to do one thing, serve pages.  If
you are expecting them to run all of your services....well putting all
your eggs (services) in one basket (server) you are asking for failure.
What do you do if your one cobalt server dies?

 > 
> In summary, nobody is throwing the Cobalt servers in dumpsters. Cobalt has a
> good start in creating a great web server, but it's not there yet. We all want
> Cobalt's servers to be the best, as it will help us be the best, and we are
> working toward that goal one server at a time, with or without Cobalt tech
> support. We all just wish Cobalt tech support would cooperate more.
> 
> 
> Fred Taub
> fred@xxxxxxxxxxxxxxxx

Rik Thomas rikt@xxxxxxxxxxxx
http://www.delaware.net
(p) 302.736.5515