RE: [cobalt-users] RaQ4: customer cannot query its email any longer....

["Gavin Nelmes-Crocker" <cobalt@xxxxxxxxxxxxxxxx>]

> A customer cannot query its email any longer.
>
> "A problem arose during the registration at the Mailserver. The
> password was
> rejected. Konto: 'mail.xxxx.com', Server: 'mail.xxxx.com, Protokoll: POP3,
> Serverantwort: '-ERR [SYS/PERM] Unable to process From lines
> (envelopes) in
> /var/spool/mail/fincoach1; change recognition mode or check for corrupted
> mail drop.', Port: 110, Secure (SSL): no, Servererror: 0x800CCC90,
> Errornumber : 0x800CCC92"
>
> The server refuses the entrance to the mailbox, if the customer
> uses a Mail
> program.
> If the customer uses the Openwebmail entrance, then he can open
> the mailbox
> problem-free.
>
> Why doesn't the mailbox function any longer correctly?
>  How can I repair the error?

Te clue is most probably in the error message - 'check for corrupted mail
drop' I've seen this a few times where webmail can view mail fine but
Outlook can't.  I've always blamed Outlook but it may be that other clients
get the same issue.

Usually we have solved it by deleting through webmail any suspicious emails
or in particular the oldest mail as this is usually the first to be
downloaded and is often the problem.

Hope that helps

Regards

Gavin