[cobalt-users] Thanks: RaQ4: customer cannot query its email any longer....

["Chris" <cobalt@xxxxxxxxx>]

Hi Gavin !

In the mailbox of the customer email without senders and without text was
actually found.
After this message was deleted, the mailbox without problems functioned.

Thanks for your assistance!

Regards,

Chris

----- Original Message -----
From: "Gavin Nelmes-Crocker" <cobalt@xxxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Tuesday, April 08, 2003 2:54 PM
Subject: RE: [cobalt-users] RaQ4: customer cannot query its email any
longer....


> > A customer cannot query its email any longer.
> >
> > "A problem arose during the registration at the Mailserver. The
> > password was
> > rejected. Konto: 'mail.xxxx.com', Server: 'mail.xxxx.com, Protokoll:
POP3,
> > Serverantwort: '-ERR [SYS/PERM] Unable to process From lines
> > (envelopes) in
> > /var/spool/mail/fincoach1; change recognition mode or check for
corrupted
> > mail drop.', Port: 110, Secure (SSL): no, Servererror: 0x800CCC90,
> > Errornumber : 0x800CCC92"
> >
> > The server refuses the entrance to the mailbox, if the customer
> > uses a Mail
> > program.
> > If the customer uses the Openwebmail entrance, then he can open
> > the mailbox
> > problem-free.
> >
> > Why doesn't the mailbox function any longer correctly?
> >  How can I repair the error?
>
> Te clue is most probably in the error message - 'check for corrupted mail
> drop' I've seen this a few times where webmail can view mail fine but
> Outlook can't.  I've always blamed Outlook but it may be that other
clients
> get the same issue.
>
> Usually we have solved it by deleting through webmail any suspicious
emails
> or in particular the oldest mail as this is usually the first to be
> downloaded and is often the problem.
>
> Hope that helps
>
> Regards
>
> Gavin