Re: [cobalt-users] Support, Warranty and Hype

[baltimoremd@xxxxxxxxxxxxxxx]

On Tue, 8 Jan 2002, Roy A. Urick wrote:

> I think its rather annoying that even tho Sun/Cobalt advertises the
> majordomo features, but when you call them on it, they tell you they dont
> support it, and contact majordomo for help.  I know because I had a client
> call them regarding the nesting of lists (adding other lists within a list),
> and they just shrugged and said "I dunno.. contact majordomo, we dont
> support that product/feature".  Maybe that has changed now that there is no
> more free support.
>

Oh course it's annoying...and from my vantage point a real good example
of false advertising.

Absolutely laughable that Cobalt would tell us to consult the majordomo
docs when they didn't install it in such a way that the majordomo docs
would be of any help.

But it's all got to do with the appliance mentality....Cobalt assumes that
we don't know any better...and therefore our customers don't know any
better.

I dread getting a cnew client that knows anything about
majordomo...because they will always find something that my
majordomo can't do...and even when they do to the majordomo docs,
they get frustrated.

> Luckilly it was only a small issue so she gave up.

I've had people who gave up on me...which has earned Cobalt all sorts of
warm and cuddly feelings from this end.

thom

baltimoremd@xxxxxxxxxxxxxxx             Thom LaCosta K3HRN Webmaster
               http://www.baltimoremd.com/cobaltfacts/
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