Re: [cobalt-users] Support, Warranty and Hype

["Roy A. Urick" <roy.urick@xxxxxxxxxxxxxxxx>]

I think its rather annoying that even tho Sun/Cobalt advertises the
majordomo features, but when you call them on it, they tell you they dont
support it, and contact majordomo for help.  I know because I had a client
call them regarding the nesting of lists (adding other lists within a list),
and they just shrugged and said "I dunno.. contact majordomo, we dont
support that product/feature".  Maybe that has changed now that there is no
more free support.

Luckilly it was only a small issue so she gave up.

----- Original Message -----
From: <baltimoremd@xxxxxxxxxxxxxxx>
To: "Jeff Lasman" <jblists@xxxxxxxxxxxxx>
Cc: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Monday, January 07, 2002 3:35 PM
Subject: Re: [cobalt-users] Support, Warranty and Hype


> On Mon, 7 Jan 2002, Jeff Lasman wrote:
>
> > baltimoremd@xxxxxxxxxxxxxxx wrote:
> >
> >
> > > If you have been able to install majordomo in such a way that it
operates
> > > with the virtual sites and allows each site administrator to use the
GUI
> > > and the standard majordomo email commands to control his/her list,
then
> > > the price is reasonable.
> >
> > I don't see why I should expect majordomo to operate within the gui.  I
> > understand that Cobalt has fixed it to the point that you CAN change the
> > list configuration file and the changes will "keep".
>
> Geez Jeff, we're talking Cobalt, remember?  That's the product line that
> has the GUI that keeps the Server Owner/Site Admin in the dark.
>
> Given that, it makes sense that instead of telling 200 site admins to
> ignore the mailing list item in their GUI and run some external do dad,
> that someone, be it Sun, You or the man in the moon change either the
> majordomo implimentation or the Cobalt script to let it all work.
>
> One of the GREAT advantages of the GUI is that the Server Owner doesn't
> have to play code jockey for many functions....and the servver admin can
> add users, etc. without having to be a *nix person
>
> >
> > Have you ever read "list-owner-info" or the other Majordomo files?  If
> > not (they should be included on the RaQ, but I don't think they are
> > <frown>), I can set up an ftp folder for them.
>
> Yep
> >
> > Majordomo IS majordomo, not Cobalt.  But you can use majorcool to
> > maintain most of it.
>
> Let's see, the COBALT majordomo doesn't support the reply-to correctly,
> put and get don't seem to work.
>
> > > But, if your service(grin) doesn't accomplish all of that, from my
limited
> > > perspective(self-depreciating smile), the Dim-Bulb(smile) Majordomo
> > > problem hasn't been solved.
> >
> > I successfully use majordomo (on RaQs and other systems) to run lots of
> > lists.  I think it has <smile>.
>
> <grimmace>It's pointless to carry this on....we're talking apples and
> oranges....you're, from what I can see, offering to install majordomo
> and I'm saying that a better approach would be to have majordomo installed
> in such a way that the setup is accessible via the GUI, and the software
> be installed so that it works as the majordomo docs say it does.
>
> Thom
>
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