RE: [cobalt-users] email "stuck in the qube 3"

["Brian R. Poppenwimer" <popper@xxxxxxxxxx>]

->------Original Message-----
->-Subject: [cobalt-users] email "stuck in the qube 3"
->-
->-
->-We have email for some users, where the mail is just "stuck 
->-on the cobalt 
->-cube 3".  After we delete the user and recreate it, the mail 
->-seems to 
->-process just fine.    The downside here is that all of the 
->-user's mail is 
->-also deleted.   When we had our whistle interjet, we could 
->-delete the first 
->-email that was clogging the queue.  We don't seem to have 
->-that option on 
->-the qube.   Any ideas?
->-
->-Francine Sousa
->-Director MIS/Telecommunications
->-New England Sinai Hospital
->-150 York St.
->-Stoughton, MA  02072
->-
->-Tel:  781-297-1114

How about logging into the Qube and going into the mail directory, and
moving their mail file, this will force a new one to be created.  I
don't know if that would help, Even edit their mail file and delete out
the first message. *shrug* just a suggestion.  I had a similiar problem
like that, and I that is how I solved it.  You still have a copy of
their mail then, just not in a great format. =)


==========================================
Brian R. Poppenwimer, CNE, MCP
popper@xxxxxxxxxxxxxxx
Director Of Computer Operations
Nelson & Pope
www.nelsonpope.com