Re: [cobalt-users] Web Support System

[Colin Smith <colin@xxxxxxxxxxxxxxxxxxxx>]

On Fri, 9 Feb 2001, Carrie Bartkowiak wrote:

> Hey guys,
> I saw someone post on here recently about a support ticket system they had
> seen once on sigh.org just before the site went down.


[snip]

> wants to do that, she can - or if she tells me it's alright for me to offer
> mine up, I will. The point of this is that I've seen some of you guys
> mentioning the script and wanted to let you know that she is back up and
> still asking for the licensing fee if you're using it commercially.
> Basically if you thought you didn't have to pay the fee because she was
> kaput, well... she's back online.

[snip]

> I've decided to just write my own, cuz I'd rather have the data in a MySQL
> database than a flat-file (ask me sometime about finding hundreds of
> customer's personal information on WHHQ.Net - they were using this script
> and had the data in a web-accessible directory!). So I won't be using it
> anymore.

Rather that starting from scratch, why not join on of the existing
projects?

There's a nice ticket management system called "Request Tracker":
http://fsck.com/projects/rt/

It uses MySQL as the backend at the moment but they are generalising it to
use any SQL backend.

regards,
Colin Smith