Re: [cobalt-users] Web Support System

["Bill" <bill@xxxxxxxxxxxxxxxxxxxx>]

> I've decided to just write my own, cuz I'd rather have the data in a MySQL
> database than a flat-file

Carrie,

We host about 2300 web sites, and we recently found ourselves in need of a
support ticketing system too.  We purchased a cgi based system around June
or July, and it worked okay for awhile, but it was also a flat-file system
and we didn't like that.  Plus, it was dreadfully slow.  So, we created our
own system using PHP and MySQL.  We call it 'Dapper Desk'  (Please, contain
your laughter :)  http://www.dapperdesk.com/ .

The point of this is not to sell a product, but rather, to say that if you
have good PHP and MySQL skills (I prefer PHP/MySQL to CGI), it may be worth
it to develop your own customized system like we did.  We knew exactly what
we needed in a support system and I don't think anyone could design one
better than the person(s) who is/are going to use it day to day.

Bill