[cobalt-users] Web Support System

["Carrie Bartkowiak" <ravencarrie@xxxxxxxx>]

Hey guys,
I saw someone post on here recently about a support ticket system they had
seen once on sigh.org just before the site went down.

It's called Web Support and I found it way back in September just a day or
two before the author ripped her site down. I had to completely re-write it
to get it to work on the RaQ, but because her site was down I didn't pay the
license fee. I also wasn't sure about how the license fee would work, since
I had re-written the thing from the ground up.

Another list member asked me about it and I dug up the code (I have had it
removed from my site since the beginning of January) and the original readme
file. I went and checked the site - it's
http://why.sigh.org
and she's back up and running again. It says in big bold letters on her page
that the script doesn't work on a RaQ (although she mentions some people
have gotten it to work by turning the cgi-wrap off).

I've written her (her name is melz - dunno, maybe she is a he!) to let her
know I re-wrote it and got it to work on a RaQ, and asked her if she wanted
the code. (Yeah, I know, goody-two-shoes. Hey, she offered it up for
evaluation for free, didn't she? Then she deserves to see the modifications.
The working RaQ version wouldn't exist if it weren't for her original
script. So nyah.)

Anyhow, the point of this isn't to offer up my version of the script. If she
wants to do that, she can - or if she tells me it's alright for me to offer
mine up, I will. The point of this is that I've seen some of you guys
mentioning the script and wanted to let you know that she is back up and
still asking for the licensing fee if you're using it commercially.
Basically if you thought you didn't have to pay the fee because she was
kaput, well... she's back online.

No, I'm not gonna tell on anyone (jeeze, I don't even have the energy and/or
time to go back through posts like that anyway) but your own conciences
(sp?) will tell you what to do if you're using the script.  :)
I've decided to just write my own, cuz I'd rather have the data in a MySQL
database than a flat-file (ask me sometime about finding hundreds of
customer's personal information on WHHQ.Net - they were using this script
and had the data in a web-accessible directory!). So I won't be using it
anymore.

Carrie
(big supporter of people who offer up their code so you can make sure it
works without asking for payment first)