Re: [cobalt-users] DNS Problem? Admin, Email , Websites not accessible.

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

This is now very late, because I didn't have time to touch the list for
over a week <frown>...

So I won't go into much detail since you've probably got it fixed by
now...

John Milo wrote:

> Many Thanks for your Reply

> The RaQs now are working OK,  but the is a problem
> with the Uptime, as I said the RaQs going Down Randomly
> and I can't  PING them.

Are you pinging them by IP#, or by domain name?  If you're pinging them
by domain name (and not by IP#, and if you run your own DNS, and if you
point your system (from which you do the checking) at your RaQs for DNS,
then their argument makes some sense.  To see, after a ping by domain
name fails, try a ping by IP#.

If so, then the problem is probably DNS.  If not, then the problem is
their network.

> The Net.Admin of our provider Claims that, the PING is been generated
> from the DNS Servers
> and you can't PING them because you running your own Primary & Secondary
> DNS servers
> and you haven't Setup properly the DNS records and Revers Lookups.
> 
> Is this true ?

As I've said above, maybe.

> Because when the RaQs are Up and Running Everything it works Fine
> and I can PING them.
> The Problem is  his Network , his Firewall setup, or the RaQs?
> Or you thing his taking us for a ride.

He may not know himself.  Please try what I've mentioned, and let us
know.

> Have a Look this Email :

> ...<stuff deleted>...

> My only suggestion would be to re-check your DNS configuration, and
> reverse
> lookups.

I doubt DNS is a problem if it only happens occasionally.

> Dose he know what his talking about

Maybe.  But whether he does or not, he's being decidedly most
unhelpful.  Do you have an agreement offering any kind of support?  Is
the system local to you?

We're finally offering RaQ colo... we include 1/2 hour of support each
month even with our lowest priced package, and we offer more as required
at reasonable rates.  In my opinion, anyone who doesn't offer a
reasonable level of knowledge on your system and reasonably tech support
so you can take advantage of that knowledge, isn't worth your colocation
business.

We and others can offer you a service monitoring your system, and if it
looks like it's going down, troubleshooting your DNS, etc., live, in
real time.  Unfortunately this kind of monitoring does cost money.

Let us know onlist if there's anything else I or other listmembers can
help you with.  If you need someone to do some maintenance on your
system, check with Cobalt or with us, or with any of the other companies
who regularly offer Cobalt support.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205