Re: [cobalt-users] 99.9% revisited...

[Rick Probst <rp@xxxxxxxxxx>]

I had Zyan for about a year.  Ocasionally I'd go down for a few minutes at
a time and then be live again.  Only once was I down for more than a day.
Zyan said that the phone company must have added some line to my curcuit
because I was all of a sudden out of range for 768.  When the dropped the
line speed to 384 it worked fine.  They gave me a credit for the time I was
down and lowered my monthly bill to the 384k rate.  All in all not a bad
company.  Tech support was helpful when I called.  The only major thing was
the line problem the one time.  It took about two 1/2 days total to get me
back online.

I moved offices and went with MPower and their Voice over DSL package.
$380 a month for 8 phone lines, 768k DSL, and 500 minutes State to State
long distance.  Great price but after installation they said there was no
way they could give me the 16 IP's on my order sheet and that I could have
a max of 4 with the additional 3 being an extra $15 a month.  Because I had
signed the contract at 16 they gave in and gave me the extra 3 for free. 

So now I have a question.  I bought a cheap router because I have 7
computers in the office.  I finally got the router working with the first
IP but using NAT really screws things up.  For instance I can't Map a
network drive to my servers. (I host my servers at a NOC facility) I am
also having problems opening a FrontPage Web and using some SSL features.  
Actually two questions:
1.	Is the failure to map a network drive and the SSL issues because of NAT
or could it be a reverse DNS thing?
2. Is there any way that using a router I can set up at least three of my
computers with Static IP numbers?  How do I deal with the problem of
different subnet masks?

Thanks for any input.
Rick

At 07:59 AM 5/6/2000 -0700, you wrote:
>Jeff,
>
>A friend of my had the same problem last week with Zyan but he was down for 
>6 days, going back and forth .....
>
>I was thinking on getting DSL with Zyan what has been your experience with 
>them over all ??? or anybody else for that matter
>
>sorry if this is a little bit of topic....
>
>Regards
>Carlos
>
>
>At 12:21 AM 5/6/2000 -0700, you wrote:
>>Remember the discussion on guaranteeing 99.9% uptime?
>>
>>Here's what's been going on with my at-home network this week...
>>
>>Thursday at 6:25 pm, without warning, the dsl line stopped working.

>>
>>I called Zyan tech support at about 10:00 Thursday night, when I got
>>home and discovered all the error messages.  I spoke to Mansur.
>>
>>He said he couldn't find my account in the "DSL Info" database, so he
>>couldn't help me, and that I should call customer service in the
>>morning.
>>
>>No one ever did find out why my record was not in the DSL Info database,
>>but, having tried since about 10 am, I finally reached a manager,
>>Connie, who promised me that it would be fixed.
>>
>>She had Tony write a trouble ticket and call Northpoint.  That was 2:45
>>pm <frown>.
>>
>>By 3:30 we (Tony, the Northpoint guy and I, all on the line together)
>>had figured out the problem was I couldn't be pinged.  I could be found,
>>I couldn't be pinged <frown>.
>>
>>They decided they had to give me a new set of IP#s, and they did.  I had
>>to renumber my network and change my nameservers.
>>
>>By 4:15 everything was working, and they set up the new reverse DNS
>>(it's too small a block to delegate to me).  I spoke to John, the Tech
>>Support manager, who apologized for having to renumber my system.  He
>>assured me everything would be fine now.
>>
>>By 6:30, when they reset their DNS systems, I was offline again
>><frown>.  Again I was out to dinner, and didn't know until after 10 pm.
>>
>>Tonight when I called Mansur at tech support he assured me that nothing
>>could be done since I wasn't in the DSL Info data base.  I asked if he'd
>>call John.
>>
>>I explained that if I were not up and running by the time I got up in
>>the morning I'd no longer be a Zyan customer.
>>
>>He assured me he couldn't work on it, but would pass on word to the
>>morning shift.
>>
>>Alright, 22 hours down the first time, almost six hours this time, and
>>no end in site.
>>
>>So, what will Zyan offer me?
>>
>>While this was a problem with DSL it could easily have been with a T-1;
>>even with a T-3.
>>
>>Now you see why I give my best efforts, but don't GUARANTEE uptime?
>>
>>Jeff
>>--
>>Jeff Lasman <jblists@xxxxxxxxxxxxx>
>>nobaloney.net
>>P. O. Box 52672
>>Riverside, CA  92517
>>voice: (909) 787-8589  *  fax: (909) 782-0205
>>
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>
>
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