Re: [cobalt-users] Front Page Passwords Not Required--MORE

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

I was finally contacted by tech support based on either the website post
or the telephone call; I forgot to ask which.

It was four days after I posted to tech support.

They've given me an error in /etc/httpd/conf/access.conf to go in and
fix.  They told me that I or the customer must have changed it.  I can't
say we didn't, but I don't remember doing it; I'll go look in the system
today and see if I did make any changes (I document all changes to
config files, both in the files, and by saving copies of the original
file).  I'll also ask the client if he made any changes.  Cobalt has
offered to fix it for me for us$200/hour.

Nah, I'll do it myself.

<smile>

Many thanks to Will DeHaan, who went above and beyond the call of duty
to help me.

Jeff

Jeff Lasman wrote:
> 
> I entered this problem into the support page on the website yesterday
> and I've not yet been contacted.
> 
> I called and left a phone message for the tech support phone number.  I
> got a recording warning me that they'd charge me $50 if it's been over
> 30 days since the machine was installed.
> 
> I called and left a message on the private line of the tech-support
> manager.
> 
> But no call back as of yet <frown>.
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205