Re: [cobalt-users] Re: Cobalt Tech Support

[pwc <pwc@xxxxxxxxxxxxxx>]

At 01:29 17/02/00 -0700, you wrote:
>[ Dennis writes... ]
>
>> From: cobalt-users-admin@xxxxxxxxxxxxxxx
>> Reply-To: cobalt-users@xxxxxxxxxxxxxxx
>> Date: Wed, 16 Feb 2000 18:25:32 -0800
>> To: cobalt-users@xxxxxxxxxxxxxxx
>> Subject: cobalt-users digest, Vol 1 #335 - 23 msgs
> 
>> Has anyone successfully gotten support from cobalt (other than the list)?
>> They dont seem very responsive.
>
>Yes, although it can vary. Using the form on their web site is
>just effort in futility (to date, I've received only 2 responses
>to about a half dozen separate inquires, and those were received
>a week and a half after my inquiry, by which time I'd already
>phoned someone at Cobalt and obtained a solution).
>
>Depending on when you call (I found I've been most successful
>phoning just when Cobalt opens in the morning), you can either get
>a tech or be que'd (2+ hour wait). Results here are mixed: about
>half the time they've returned my call, and the other half I've had
>to phone back and place another request.
>--
>
>Ask me what I think of Cobalt's tech support and customer service...

I think the're marvelous - Cobalt Europe that is.  

>
>Jay Tingley
>Black Sun Designs  Web Hosting and Design
>info@xxxxxxxxxxx | http://www.blacksun.ca/
>
>
>
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>
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