[cobalt-users] Re: Cobalt Tech Support

[Jay Tingley <jayt@xxxxxxxxxxx>]

[ Dennis writes... ]

> From: cobalt-users-admin@xxxxxxxxxxxxxxx
> Reply-To: cobalt-users@xxxxxxxxxxxxxxx
> Date: Wed, 16 Feb 2000 18:25:32 -0800
> To: cobalt-users@xxxxxxxxxxxxxxx
> Subject: cobalt-users digest, Vol 1 #335 - 23 msgs
 
> Has anyone successfully gotten support from cobalt (other than the list)?
> They dont seem very responsive.

Yes, although it can vary. Using the form on their web site is
just effort in futility (to date, I've received only 2 responses
to about a half dozen separate inquires, and those were received
a week and a half after my inquiry, by which time I'd already
phoned someone at Cobalt and obtained a solution).

Depending on when you call (I found I've been most successful
phoning just when Cobalt opens in the morning), you can either get
a tech or be que'd (2+ hour wait). Results here are mixed: about
half the time they've returned my call, and the other half I've had
to phone back and place another request.
--

Ask me what I think of Cobalt's tech support and customer service...

Jay Tingley
Black Sun Designs  Web Hosting and Design
info@xxxxxxxxxxx | http://www.blacksun.ca/