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[cobalt-users] Re: Cobalt/Axent Velociraptor



Well this is a real mess, I have a Cobalt Velociraptor which was purchased
shortly after Cobalt started offering them.  The unit cost around $11,000
and came fully loaded 3DES and all.  Unfortunately the company I work for
never used the thing and lost the Admin CD and the serial key to get access
to the unit.  I was recently told by someone that there is no way to get a
CD for the unit and it is doubtful that I can get support anywhere.  I
cannot imagine that Symantec will not support this item, even if it is out
of warranty it was still very costly and should have some type of support. Any ideas?

Cobalt/Sun was merely a hardware provider. Symantec put their own software payload on it, had a custom bezel made, added an extra dual port NIC, etc. It was always meant to be supported by Symantec.

Symantec was still making them fairly recently (they had 2 models - one based on the RaQ 4 chassis and one on the XTR); I'd call them to see what to do. Sun would not be the one to contact for support on these as literally all they did was provide the hardware - mobo and chassis at that.