RE: [cobalt-users] Weird E-Mail Locking Issue

["Ryan Howe" <ryan@xxxxxxxxxx>]

We have found that this happens when the user interrupts the mail download.
I just delete the .user.pop file in /var/spool/mail/ but beware that you
will often get a corrupted mail drop doing this and then the user looses all
the mail they haven't yet downloaded.

Ryan

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Chuck Lewis
Sent: Thursday, September 25, 2003 10:52 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: RE: [cobalt-users] Weird E-Mail Locking Issue


Dave,

I am having the SAME problem with a user and I went so far as to delete the
account in Microsoft Outlook (because that is of course where I first
expected the problem to be <BG>) and then recreated it. Then I did the same
thing on our Qube 3 and they still got the error. So I created a "temp"
account to test that it definitely was not Microsoft and that works fine.
That was almost a week ago and I had spaced it until I saw this so that
"certain amount of time" must be a doozie :-)

Is it safe to just delete this file ?

Thanks,

Chuck


-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx] On Behalf Of Dave - Technical
Support
Sent: Thursday, September 25, 2003 9:04 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Weird E-Mail Locking Issue

Try using ls -a That will show you all the hidden files in the folder. I've
noticed this happens if a person is in the middle of downloading their email
and then cancels the download. The server creates this lock file and wont
let them back in a for a few minutes. I believe the file does get deleted
after a certain amount of time. Hope this helps.

Dave
----- Original Message -----
From: "Mike Arsenault" <mikea@xxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Thursday, September 25, 2003 9:50 AM
Subject: [cobalt-users] Weird E-Mail Locking Issue


> This has been covered in the mailing list before, but I swear I could not
> implement any of the solutions previously provided!
>
> Here is the problem we are having:
>
> We are getting this error message for a particular user of our e-mail
> services on a RaQ4 server:
>
> "The server for account userX@xxxxxxxxxx returned the error '[IN-USE]
> /var/spool/mail/.userX.pop lock busy! Is there another session active?
(11)'
> Your username/pasword or security settings may be incorrect."
>
> The user is connecting to the mail server using Microsoft Entourage for
Mac.
> I have tried going on the mail server directly using telnet, but I cannot
> for the life of me find the '.userX.pop' file! There is a file merely
named
> 'userX' in the /var/spool/mail/ directory, but I was loathe to just out
and
> out delete it until I knew if that was this user's actual account file or
> just a locking file.
>
> I am a Linux novice, so maybe there is just some switch I am miising on
the
> 'ls' command to find this file? It's a bit strange regardless...
>
> Thanks in advance!
>
> Mike Arsenault
>
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