Re: [cobalt-users] smtp appears to be down

["Globalband Networks Support" <support@xxxxxxxxx>]

> >
> > I received the message below a couple of days ago, how do I
> > go about fixing this kind of problem.  I don't see how to
> > turn the mailserver off in the control panel.  I did reboot
> > the server RAQ3  but it did not correct the problem, so I
> > paid Cobalt to fix it.  Does anyone know what the fix is
> > incase this should happen again in the future.
> >
> > " The SMTP (mail) server appears to be down.  The mail server
> > may shutitself down temporarily under extreme load, so you
> > should also check the CPU load on the server.  If the load
> > does not appear to be the problem, try turning mail service
> > off and then on within the Cobalt server Control Panel to see
> > if this corrects the problem.  If not, try rebooting the
> > server itself.  If this still does not correct the problem,
> > contact Cobalt Technical Support."
> >
>
> What did Cobalt do to fix it? You paid them, they should tell you what
> they did.
>
> --

No, idea.  Maybe I should give them another call and find out.  The first
tech said I had a bad cgi file and I had non SUN files installed. Which was
strange,  and then escalated the issue to the next level.  So I waited a few
hours and after no return call to resolve the problem, I called back . This
tech told me it may take days before I would get the problem fixed, I told
him that was unexceptable and it that was the case I wanted a refund and
will find someelse to resolve my problem, he took a look and magically the
within 5 minutes my problem was solves.

Cynthia
Globalband Networks