RE: [cobalt-users] RAQ4R Error - ERR POP EOF or I/O Error

["Jerry Farquhar" <jerry@xxxxxxxxxxx>]

Thanks for the info..

On a related note.. only this one specific user is having a problem and to
top it off they check two different accounts from Outlook Express from
within the same Identity in Outlook.  What's odd here is that only one of
the email accounts that are being checked has a problem.  I've also asked
the user to reconfirm the configuration matches for server settings etc..
between the accounts.

At this point unless someone has some other ideas about how to determine and
resolve the problem I'm thinking I may have to resort to deleting the email
account and then recreating it.

All thoughts are welcome here!!

Thanks again..

Jerry

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of aljuhani
Sent: Monday, March 10, 2003 2:18 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: RE: [cobalt-users] RAQ4R Error - ERR POP EOF or I/O Error


Hello Jerry,

Glad to hear that the ISP problem is resolved.
This error "ERR POP EOF or I/O Error" is caused by any
of the following:

1. Connection Timed out.
2. Noisy Line.
3. Mail Client/Connection disconnected in the middle of messages
download before sending "quit" command to qpopper.
4.  Lost Packets due to modem flow control.

I get these messages sometimes when I hang-up a qpopper connection.

aljuhani@xxxxxxxxx

==Original Message===
Help!!

RAQ4R Error - ERR POP EOF or I/O Error

The problem I no have seems to be isolated to one user only at present. The
are unable to get email and while watching the server process messages I
caught an error message for that users email account.  The problem is I
don't know what it means or how to address it other than simply deleting the
email account or spool.

Here is the error message I'm seeing:

Mar 10 13:17:56 web2 in.qpopper[21799]: rkash at 66.213.166.33
(66.213.166.33): -ERR POP EOF or I/O Error

FYI - I have been fighting a issue with a single site on a Raq4 for the last
week that had given the appearance of a connectivity problem rather than a
problem with the server itself.  That point seems to have finally been
proven and the problem seems resolved now.  The ISP had made a major change
in their IP address's and the ARP table on one of their devices hadn't been
flushed.  As soon as it was flushed a flurry of email came flying through
not only for this customer but the ISP even acknowledged that their own
email that had seemed to be held up came flying through as well.

Any insight into the "ERR POP EOF or I/O Error" message would really be
appreciated.

Thanks!!

Jerry Farquhar


_____________________________________
cobalt-users mailing list
cobalt-users@xxxxxxxxxxxxxxx
To subscribe/unsubscribe, or to SEARCH THE ARCHIVES, go to:
http://list.cobalt.com/mailman/listinfo/cobalt-users