RE: [cobalt-users] 40 hours server down and SUN doesn't care

["Jolley, Carl" <Carl.Jolley@xxxxxxx>]

-----Original Message-----
From: Paride Lolli 
Sent: Friday, September 20, 2002 10:27 AM
To: Cobalt-Users@List. Cobalt. Com
Subject: [cobalt-users] 40 hours server down and SUN doesn't care


I'm living a nightmarish experience.
I had a problem with the OS and the GUI of a raq4.
My USA provider told me to ask for Sun support in Italy where we lives.
Then:
Italian support send me a 300US$/hour quotation than they told me they have
no experience with cobalt raq: ask UK, please!
U.K. support told me they can't help me because the serial number is a USA
matter
USA support told me that I don't live in USA or Canada and they can't take
care!
my provider told me it's my problem!
REALLY!

Now: is there any cobalt engineer that could help me as soon as possible?
I'm sure it's a silly trouble caused by compiling a  perl module, perhaps
matter of minutes.
Obviously I will pay for it!

-------------------------
Why don't you describe your problem on this list? Perhaps someone
can help you fix your problem at no cost. If its a matter of a
misconfigured perl module - I stongly suspect you haven't really
compiled a perl module - I'd be willing to bet that someone on
this list can assist you.