Re: [cobalt-users] 40 hours server down and SUN doesn't care

[Gerald Waugh <gwaugh@xxxxxxxxxxxxxxxxxxxxxxx>]

On Fri, 20 Sep 2002, Paride Lolli wrote:

> well
>
> I'm the only with access to this server through SSH
> (telnet is disabled on our server) then I can tell
> you exactly what I did in the last day
>
> I tried to compile a perl module but I got errors.
>
> First I tried to compile it in admin web directory.
> Later I tried in /usr/lib/perl5/5.00503/ but got error again
> the perl module is an open source interface to an Italian bank
> http://www.open2b.com/OpenSource/gestpaycrypt.html
>
> I called the module with perl script and
> I got the first internal server error
>
> I'm not sure it's the real problem but I know
> this is the last thing I did the day before the mess
>
> In fact after 6 hours we found out that another perl cgi was giving errors.
>
> We tried to enter the GUI but the password was not accepted.
>
> We rebooted using a SWITCH management but the server never appeared again
> online.
>
> Our provider was able to reboot the server but now we can reach only
> by IP and we enter the GUI, but it's full of internal server errors
> (i.e. no virtual site list displayed and so on).
>

If you can't SSH into the server, you're screwed...
I hope you have backups, as you are probably going to have to get teh ISP
to run an OS restore on the unit....


Gerald
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