[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
[cobalt-users] 40 hours server down and SUN doesn't care
- Subject: [cobalt-users] 40 hours server down and SUN doesn't care
- From: "Paride Lolli" <p.lolli@xxxxxxxxxxxxxxx>
- Date: Fri Sep 20 07:30:01 2002
- List-id: Mailing list for users to share thoughts on Sun Cobalt products. <cobalt-users.list.cobalt.com>
I'm living a nightmarish experience.
I had a problem with the OS and the GUI of a raq4.
My USA provider told me to ask for Sun support in Italy where we lives.
Then:
Italian support send me a 300US$/hour quotation than they told me they have
no experience with cobalt raq: ask UK, please!
U.K. support told me they can't help me because the serial number is a USA
matter
USA support told me that I don't live in USA or Canada and they can't take
care!
my provider told me it's my problem!
REALLY!
Now: is there any cobalt engineer that could help me as soon as possible?
I'm sure it's a silly trouble caused by compiling a perl module, perhaps
matter of minutes.
Obviously I will pay for it!
Paride Lolli
p.lolli@xxxxxxxxxxxxxxx