RE: [cobalt-users] 40 hours server down and SUN doesn't care

[Bob G7 <Bob_G7@xxxxxxxxxx>]

> I'm living a nightmarish experience.
> I had a problem with the OS and the GUI of a raq4.
> My USA provider told me to ask for Sun support in Italy where we lives.
> Then:
> Italian support send me a 300US$/hour quotation than they told me
> they have
> no experience with cobalt raq: ask UK, please!
> U.K. support told me they can't help me because the serial number is a USA
> matter
> USA support told me that I don't live in USA or Canada and they can't take
> care!
> my provider told me it's my problem!
> REALLY!
>
> Now: is there any cobalt engineer that could help me as soon as possible?
> I'm sure it's a silly trouble caused by compiling a  perl module, perhaps
> matter of minutes.
> Obviously I will pay for it!
>
I won't comment on the service problems you have been having, but if you
post the problem's) here, perhaps someone will be able to help you work
through it. There are several knowledgeable people who subscribe and are
willing to help in any way that they can.