Re: [cobalt-users] OT: Cobalt parts...

["Paul Wilson" <webguroo@xxxxxxxxxxxxxxx>]

> I just purchased a Raq XTR a few weeks ago, and I've already had 1- 80 GB
> hard drive to go bad. Has anyone else had similar problems with new
hardware
> failing so quickly? Cobalt is replacing it, and I have an extended support
> contract, but I was curious of what others have experienced.

A month after going online with our Raq4 one of the RAID drives got flaky.
The server got slow as molasses.  It didn't fail, it just got so slow nobody
could use it.  There was no indication there was a failure other than the
speed problem.  It was a bear to fix as it was a remote unit at a server
farm and they kept thinking it was an internal network problem.

Later I read somewhere that on many of the RAQ's they don't use screws to
secure the drives and that the drives can come loose and back out of their
mounts during shipping.  This is possibly what happened to us.  Don't know -
we didn't open the unit. We replaced ours with a whole new machine.

Paul Wilson
webguroo@xxxxxxxxxxxxxxx


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