Re: [cobalt-users] Replacement Cobalt parts now available online

[Bruce Timberlake <Bruce.Timberlake@xxxxxxx>]

> I have a 30G Quantum and a Seagate 20G out of a couple RaQ4R's that
> lasted LESS than 24 hours! Does Sun really think that I will send 
> the whole server back and be down for a week because of a bad HD? 

Yes, the appliance support model calls for you to return the entire
server for repair.  For those who know how to swap a hard drive, I agree
it's a maddeningly frustrating policy.  But that's what our model was
prior to our acquisition as well, although it was easier to bend the
rules back then...

News from the Common Sense Dept, though, is that our upcoming General
Purpose Linux servers will be supported "like Netra" (which means you
can get on-site service contracts, better parts support, etc).  Sorry, I
don't have all the details; they will be forthcoming when the new
products launch later this summer.  And, of course, it won't be of
use/interest to the appliance owners.

> Hey Bruce....where do I send these drives for warranty? I called 
> support/spares twice and sent 2 emails......no answer.... again.

Sorry, I don't work for, or have direct contacts in, Enterprise
Services.  As far as I know, you cannot do component level (drives,
memory, CPU, etc) RMAs or returns.  It's got to be the "whole box"

--
Bruce Timberlake
Sun Cobalt Technology Engineer
Sun Microsystems, Inc.

E: bruce.timberlake@xxxxxxx
T: 877-718-3569 / x69369