RE: [cobalt-users] Replacement Cobalt parts now available online

["Phil Beynon" <Infolink@xxxxxxxxxxxxxxx>]

> > I have a 30G Quantum and a Seagate 20G out of a couple RaQ4R's that
> > lasted LESS than 24 hours! Does Sun really think that I will send
> > the whole server back and be down for a week because of a bad HD?
>
> Yes, the appliance support model calls for you to return the entire
> server for repair.  For those who know how to swap a hard drive, I agree
> it's a maddeningly frustrating policy.  But that's what our model was
> prior to our acquisition as well, although it was easier to bend the
> rules back then...
>
> News from the Common Sense Dept, though, is that our upcoming General
> Purpose Linux servers will be supported "like Netra" (which means you
> can get on-site service contracts, better parts support, etc).  Sorry, I
> don't have all the details; they will be forthcoming when the new
> products launch later this summer.  And, of course, it won't be of
> use/interest to the appliance owners.
>
> > Hey Bruce....where do I send these drives for warranty? I called
> > support/spares twice and sent 2 emails......no answer.... again.
>
> Sorry, I don't work for, or have direct contacts in, Enterprise
> Services.  As far as I know, you cannot do component level (drives,
> memory, CPU, etc) RMAs or returns.  It's got to be the "whole box"

As a matter of interest do the drives that Sun/Cobalt ship actually come
with the correct software preinstalled as per the restore CD or is this just
a hugely overpriced empty drive that still has to be restored? - in which
case common sense says buy a bigger drive if it fails.

Phil

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