[cobalt-users] RAQ 4 Email Relaying

["Ray Healy \(Data Net Services\)" <ray@xxxxxxxxxxxxxxxxxxxx>]

Hi All

Just a quick question about e-mail relaying before I cancel my contract with
the RAQ4 provider I am with.

When I originally enquired about the RAQ I asked the sales dept "can I allow
any of my potential clients to send mail through my Server regardless of the
dial-up connection they have and whether they have a fixed IP or not to any
e-mail address"

In other words can my client send mail without me having to supply a dialler
and entering the IP range of the supplying diallers to any e-mail address
(not just locally) - this is obviously only for my clients and not the rest
of the world.

I thought I would be able to give access to the SMTP just by entering  the
clients Domain Name held on my Server in the "Hosts/Domains allowed to
relay" when I create their virtual accounts.

They came back with the answer YES.

I have not successfully done this yet as I keep on getting the message
"Relaying Denied". - unless I have the IP number that they are connected
with or they have a static IP (which seems to be getting less and less)
.
The only time this works is when I have "PoP before SMTP" enabled at which
point they have to collect their mail before sending. The only problem with
this is if they miss the window for relaying (30mins) or they have created
their messages off-line, they will still get the message as the email
programs want to send before they collect. Which is fine as they only have
to "send" again and the message will go. Most of my clients are not happy
with this and have complained as they some have automated sending/collection
systems in place.

I am aware that the other alternative is for the clients to collect through
me and send through the ISP that they connect too but I wanted to keep
everything "under one hat"

Any comments would be greatly appreciated and please accept my apologies if
this has been raised before - I just need clarification.

Ray Healy