Re: [cobalt-users] URGENT: Server not responding! Suggestions?

["E.B. Dreger" <eddy+public+spam@xxxxxxxxxxxxxxxxx>]

> Date: Mon, 15 Apr 2002 22:02:58 -0400
> From: "Casselman, Chad" <ccasselman@xxxxxxxxxxxxxxx>


> I have a RAQ2 colocated at AITCOM.NET.  It just quit responding
> today and I am getting little to no tech support from them.

No response at all?  No ping?


> They claim they rebooted it (after 11 hours of pleading), but
> still there is no response.  How can they tell if there is a
> hardware error?  Will the LCD say it or what can I tell them to
> look for?

Best way is to connect via serial console and watch output.  The
LCD display really doesn't do much.


> Also since it takes an act of God to get a hard reboot done here, I must

Remote-reboot equipment exists.  One more thing that can fail, to
be sure, but it exists.  If this appeals to you, you have even
more choices on colo.


> find another colocation company, any and all suggestions, please!  

I'm sure that you'll get many plugs from many people -- including
myself, if you like. :-)

<plug detail="differentiation">

Unlike many others, we segment customers into private ethernet
segments... you can't bring us down by binding our DNS servers'
IP addresses.  You can't sniff other clients' traffic.  (In many
places, tcpdump or ettercap can be loads of fun.)

You actually get to (have to? *wink*) work with the one who has
enable on the border router.

Other services include secondary DNS and email... but I won't
ramble any more here.

</plug>


> I have also been pricing new servers and can't decide between the Raq4r or
> the Raq XTR any and all suggestions for this one too, please!

What are your needs?  The XTR is definitely the more powerful,
but it depends what you need.  RAID is a good idea, if not
mandatory.


> Thank you for all your help and the quick replies,
> chad


--
Eddy

Brotsman & Dreger, Inc. - EverQuick Internet Division
Phone: +1 (316) 794-8922 Wichita/(Inter)national
Phone: +1 (785) 865-5885 Lawrence

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