Re: [cobalt-users] persistent pop lock problems.

[Gerald Waugh <gwaugh@xxxxxxxxxxxxxxxxxxxxxxx>]

On Thu, 21 Mar 2002, Roy A. Urick wrote:
> I have a client that is using a cobalt raq4r, and has been happy (for the
> most part) for the last year.
> 
> Unfortunately they have been having bad pop lock error problems. It started
> with several users, all using outlook (99%of the enterprise uses netscape).
> 
> We removed users, and re-added them to the cobalt, reinstalled outlook(S),
> etc. This seems to have taken care of all but one user. He checks mail, gets
> 3 or so (its random) messages in, and then it seems to stop responding. We
> leave it for a LONG time, and that doesnt help(so we cancel). sure enough,
> next time he tries to check mail, pop lock error.
> 
> This is one of several users that gets larger than average attachments
> 1-8mb.
> 
> This particular user is local to the server (its in the same building as the
> cobalt, the only thing between the PC and the cobalt is a sonicwall (its on
> the dmz).
> 
> Any clues? I'm pulling my hair out, and even woke up the other morning
> dreaming about clearing this guy's pop lock.
> 

Check to make sure that the troublesome email client isn't timing out.
Make sure that the troublesome clients reverse lookup is working.

--
Gerald Waugh
9:28am  up 30 days, 21:20,  1 user,  load average: 0.43, 0.52, 0.53