Re: [cobalt-users] email aliases on RaQ not working - "user unknown"... and now MX loop problem

[Gerald Waugh <gwaugh@xxxxxxxxxxxxxxxxxxxxxxx>]

On Wed, 27 Feb 2002, Fraser Stephens wrote:
> From knowledgebase:
> 
> >Question
> >    Why do none of my email aliases work on my RaQ4?
> >Answer
> >     There are 2 things to check:
> >     1) Make sure that the domain.com is in the Email Server Aliases 
> >under the Site Settings for the Virtual Site.
> >     2) Also make sure that host.domain.com is in the Host/Domain 
> >Aliases filed in the Email
> >         Server Parameters under Server Management --> Control Panel 
> >--> Email Server Parameters.
> 
> Which is a catch-22 situation, since you can't do both! And either 
> way the problem remains - I can send email to the user "phil" but not 
> to his alias "sales". I get a
> 
> 550 5.1.1 <sales@xxxxxxxxxxxxxxx>... User unknown
> 
> So I've played with DNS for a bit, and now I get
> 
> 553 5.3.5 mail.carnetonlinelimited.co.uk. config error: mail loops 
> back to me (MX problem?)

well, looking at carnetonlinelimited.co.uk records the mx looks ok
and so does carnoisseur.com.
Are you sure that you have setup an alias of @www.carnoisseur.com
in phil's email setup.?

Also are you sure that you don't have a username sales someplace?

--
Gerald Waugh