Re: [cobalt-users] Raq3 and UPS setup

[David Thurman <dthurman@xxxxxxxxxxxxxxxxxxxx>]

on 12-19-01 11:39 AM, RaQ Manager at cobalt@xxxxxxxxxxxxxxxxx was reported
to have made a statement that said this:

>> We have 2 Raq3's that we have tried to hook up to our UPS system and it
>> doesn't seem to work.
> 
> We spent several days with Cobalt technical support on this issue. It was
> escalated several levels and determined that it just didn't work (especially
> with two RaQs - there were even more issues with the master and slave
> scenario). Could it be that no one tried to use that function before we did
> so that Cobalt was unaware of the problem and it took days for them to
> determine that it was broken?
> 
> Last I heard they were referring it to Engineering (I think that's the name
> they used) who were to contact me when the issue was resolved... that was
> many months ago. We now have a diesel generator on line so it's not as
> important to us any more.
> 
Interesting. Well I guess that means I won't be using that non-feature.
As for the engineering dept looking into it. We had issues with the clock
getting out of sync with the hardware. They must have called me a dozen
times to work on it, at no charge. Turns out the battery was just weak
enough to be a problem. But my point is I think you will be seeing action on
it. If you do end up having  fix, try to remember me and let me know the
fix.
--
Thank you,
David E Thurman
The Web Presence Group
309.676.5688
dthurman@xxxxxxxxxxxxxxxxxxxx
http://www.webpresencegroup.net