[cobalt-users] RaQ3... Upgrades and patches

["Bruce Albright" <webmaster@xxxxxxxxxxxxxx>]

Hi guys,
    I have been reading the users group posts in hopes that I could get a
little information that would help me. Interliant, the hosting company who
leased me the box sure as hell doesn't seem to want to cooperate and I have
tried every online support form I can bring up, but no joy. My life has been
reduced to listening to elevator music while on hold to technical support.
    I lucked out and did get a response from someone at Sun Microsystems who
informed me that I was about a year and a half behind in updates and patches
and that I could get them from the Cobalt Support Site. I took his advice
thinking all would be rosy ... but

    Here is the deal. I have a new RaQ3 running Cobalt OS 5.0 . I was told
that I needed to install all the updates from the support site (in order
starting from the earliest). File in question is: RaQ3-en-OSUpdate-3.0.pkg
I tried a remote install by pointing FTP client to ftp://ftp.cobalt.com but
every time I try the install I get a the error message, PKG file Corrupt.
What am I doing wrong? Who do I contact? Are there any contacts? Does Cobalt
actually have support or are we all on our own. And feedback will be
appreciated.

Bruce Albright