RE: [2] [cobalt-users] speaking of spam...

["clayton oliver" <coliver@xxxxxxxxxxx>]

>> ...this bad email typing excuse is not a good one....
>
> BTW
> when you dial a wrong number on the phone what do you
> get......catching all
> spam perpetuates the problem.......geeeezzzzzzzzzzzzzzz

I think there may be some miscommunication here.

Speaking solely for myself, I'm not providing web hosting for anyone.  In
poor light, I can pass for a server admin in my office.  We're a small (<50
employees) programming firm that does data management software for public
housing authorities.  Thanks to Covad pulling our ISP out from under us,
we're about to start running our web and mail hosting in-house on a Qube 3.
I'm a frickin' _English major_, but I got stuck with half the admin duties
because our web site is my fault/responsibility.  </vent>

Many of our clients and prospective clients are, to put it bluntly,
computer-illiterate.  They're career employees of local governments who
don't particularly want to learn anything about computers; some of them are
actually resentful of any changes that force them to pick up new skills.
They're also inclined to contact us with _any_ sort of question - we've
gotten support calls on everything from AOL to IRS regulations to an
overheating mouse*.  Now, while I do not advocate a policy of perpetuating
client ignorance** (and have had several, uh, heated discussions with
management about it), it is best for us if our clients are able to contact
us whenever they need to - even if they typo an address.

Thus, for us, a catchall makes sense, and I intend to set one up once we cut
loose from our sinking ISP and put that Qube live.  I will acknowledge that
it's not a good solution for many of the service providers on this list, but
it's something that my company needs, given our situation WRT our clients.
I would not be surprised if some of the other folks on here who want
catchalls are in similar situations.

- C.

* As best our hardware guys could figure out, a resistor was going bad and
putting out waste heat.  We told the client to box it up and mail it back to
Gateway.  It was much funnier at the time.

** Again, ignorance, not stupidity.  Some of our clients are very
intelligent, just not interested in learning computer skills.

------------------------------------------------------------
Clayton A. Oliver         Technical Writer, Tenmast Software
mailto:coliver@xxxxxxxxxxx               (877) 359-5492 x254