RE: [cobalt-users] [RAQ] customer support

["Dan Kriwitsky" <webhosting@xxxxxxxxx>]

> do you know a RAQ 3 dedicated server provider which doesn't charge for the
> support?
> I have a server with a company and after the first free 30 days, they want
> to charge for the support. You can open a ticket but they ask
> authorization
> for charging the 'further investigation' about the troubles...
> Does anybody know if there is some affordable service which offers support
> 'enclosed' in the server renting itself?
> So far i have always purchased web hosting spaces and acrtually
> the support
> has always been supplied by the contract for the whole period.
>

It depends on what you mean by support.
Some people want help on doing things that can be done without physical
access to the server and some Linux or Telnet knowledge. Many companies will
charge for this. I've been happy with Interliant support and haven't been
charged for support.
--
Dan Kriwitsky