RE: [cobalt-users] Problems w/ Cobaltracks.com

[David Etheridge <DavidE@xxxxxxxxxxxx>]

I notice no mention of guaranteed uptime anywhere... hmm....

-----Original Message-----
From: LightSpeedServers.Net [mailto:admin@xxxxxxxxxxxxxxxxxxxxx]
Sent: 05 December 2000 06:57
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Problems w/ Cobaltracks.com


It is posted on their website at http://www.cobaltrack.com/rules.html

Thank you,

Michael T. Ross
----- Original Message -----
From: "David Etheridge" <DavidE@xxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Tuesday, December 05, 2000 3:21 AM
Subject: RE: [cobalt-users] Problems w/ Cobaltracks.com


> OK another point I missed on my last email. At no time has Cobalt Racks
> given me a copy of their terms and conditions, and/or contract. I have
> emailed support, Sam and sales to get a copy of the T&C and contract to no
> avail. Are they trying to cover their own backs?
>
> -----Original Message-----
> From: Jeff Lasman [mailto:jblists@xxxxxxxxxxxxx]
> Sent: 05 December 2000 07:33
> To: cobalt-users@xxxxxxxxxxxxxxx
> Subject: Re: [cobalt-users] Problems w/ Cobaltracks.com
>
>
> David Etheridge wrote:
>
> > Another thought. Are Cobalt Racks in Breech of contract here through
lack
> of
> > service (for the customers like me who have have connectivity outages).
> > Surely in that case you can cancel your contract (as I intend to)
> > immediately as they originaly broke the contract not the customer? Any
> ideas
> > folks?
>
> Though IANAL, I thought you might look at this train of thought:
>
> Is there anything in their contract about service being down?
>
> Depending on what their contract says or doesn't say, if they're down
> below industry standards (I'd guess somewhere around 99% - 99.9% per
> month) and depending on how much they too their own horn on their
> website (as far as connectivity and speed is concerned), then they've
> probably already broken the contract and won't fight your attorney's
> letter pointing that out.  You may not get your money back, but life
> does go on.
>
> Jeff
> --
> Jeff Lasman <jblists@xxxxxxxxxxxxx>
> nobaloney.net
> P. O. Box 52672
> Riverside, CA  92517
> voice: (909) 787-8589  *  fax: (909) 782-0205
>
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