RE: [cobalt-users] Client FTP Problem is it the server or ?

[Jerald C Jones <jcjones@xxxxxxxxxx>]

> I have a client who use CuteFTP.
>
> When he published his web it went to the /user/web directory.   I
> informed him he need to be in the /web directory 2 levels higher
> than where he published the site.
>
> He could not get to that directory.  I use WS_FTP and was able to
> move his file to the correct directory and the site is now visable.
>
> I check the dns and it seems ok. (no complaints)
>
> At this point I am not sure if its a cobalt problem or CuteFTP
>


It sounds like user error to me.  My guess is that your client does not actually understand directory structures and is incapable of
finding the correct directory.  I have a few that email me zip files for me to upload for them because they are not able to handle
uploading on their own either.

JC Jones  :)