Re: [cobalt-users] Client FTP Problem is it the server or ?

["Mark Baker - Cobalt Lists" <cobalt@xxxxxxxxxxxxxxxxxx>]

You need to get the customer to put "/web" in the "Initial remote directory"
field on CuteFTP, as when you enter the FTP you aren't put in the right
place!

That works for ours, but yes a few ignore that and upload to the wrong
place, I just move the site for them!

Regards,

Mark Baker
http://www.yoursitehere.co.uk

Reply e-mail address: mark@xxxxxxxxxxxxxxxxxx
----- Original Message -----
From: Jerald C Jones <jcjones@xxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Wednesday, November 15, 2000 3:12 PM
Subject: RE: [cobalt-users] Client FTP Problem is it the server or ?


> > I have a client who use CuteFTP.
> >
> > When he published his web it went to the /user/web directory.   I
> > informed him he need to be in the /web directory 2 levels higher
> > than where he published the site.
> >
> > He could not get to that directory.  I use WS_FTP and was able to
> > move his file to the correct directory and the site is now visable.
> >
> > I check the dns and it seems ok. (no complaints)
> >
> > At this point I am not sure if its a cobalt problem or CuteFTP
> >
>
>
> It sounds like user error to me.  My guess is that your client does not
actually understand directory structures and is incapable of
> finding the correct directory.  I have a few that email me zip files for
me to upload for them because they are not able to handle
> uploading on their own either.
>
> JC Jones  :)
>
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