Re: [cobalt-users] Re: UK RAQ Hosts ? UK2.NET

["Zeffie" <cobaltlist@xxxxxxxx>]

>
> > Has anyone had any experience with the UK2.NET £29 per month RAQ3
> deal? It
> > seems like a great price but what is the catch?
>
> I find that the Raq3 hardware at UK2.NET works fine, but that their lack
> of technical support is absolutely appalling.
>
> For example - my machine came pre-misconfigured dns-wise, (to save me
> time screwing it up myself I would imagine) and I've had to resort to
> using external dns management due to not even having been given the
> phone number or email address of a guy who can re-boot my machine. I've
> been with them for 6 weeks now and STILL can't find a technical contact
> there. Also, I realise with hindsight, that the fact that you only find
> out you have to pay for three years up-front once you're into their
> sign-up rutine should have been a pointer as to what the service might
> be like.
>
> ---
>
> Don't supose you changed the host and domain name from
> raqNNN.uk2net.com?  Did it have a detrimental effect?
>
> When I bought mine I signed up for the 2 emails per month support from
> the third party outfit.  Haven't used them yet cos I've only had the box
> a week and have managed to get some free support from this list!

I think there is a site dedicated to support for this company.  Sorry but
"Check the archives" it shoud be in there somewhere..

Zeffie