[cobalt-users] Re: UK RAQ Hosts ? UK2.NET

["Paul Welsh" <paul.welsh@xxxxxxxxx>]

----- Original Message -----
From: "C Colin Chadburn" <design@xxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: 29 October 2000 22:58
Subject: [cobalt-users] Re: UK RAQ Hosts ? UK2.NET


> Has anyone had any experience with the UK2.NET £29 per month RAQ3
deal? It
> seems like a great price but what is the catch?

I find that the Raq3 hardware at UK2.NET works fine, but that their lack
of technical support is absolutely appalling.

For example - my machine came pre-misconfigured dns-wise, (to save me
time screwing it up myself I would imagine) and I've had to resort to
using external dns management due to not even having been given the
phone number or email address of a guy who can re-boot my machine. I've
been with them for 6 weeks now and STILL can't find a technical contact
there. Also, I realise with hindsight, that the fact that you only find
out you have to pay for three years up-front once you're into their
sign-up rutine should have been a pointer as to what the service might
be like.

---

Don't supose you changed the host and domain name from
raqNNN.uk2net.com?  Did it have a detrimental effect?

When I bought mine I signed up for the 2 emails per month support from
the third party outfit.  Haven't used them yet cos I've only had the box
a week and have managed to get some free support from this list!