Re: [cobalt-users] Technical Support Information

[Peter Low <peterlow@xxxxxxxxxxxxxxxxxx>]

At 10:41 AM 10/27/00 -0700, you wrote:
> Cobalt offers free, unlimited, 30 days of basic technical support for the
> installation, configuration of your Cobalt RaQ and Qube servers, and the
> Phoenix Adaptive Firewall.  The 30-day free support begins with your first
> contact to Cobalt's Technical Support. For further details on support
> options, please visit the support area on our web site:
>
> http://www.cobalt.com/support/
>
> After the free 30-day support, you can purchase our basic technical support
> services for $49.95 per incident, payable by credit card. For advanced
> support needs, you can purchase our advanced technical services for
> $200/hour. For a description of the levels of support Cobalt offers, please
> see the following web site:
>
>  http://www.cobalt.com/support/programs/incidents.html
>
> For services to help extend the functionality of your Cobalt products,
> Cobalt also offers Professional Services. For more information, please see
> the following web site:
>
>  http://www.cobalt.com/support/services/
>
> Thank you.
>
> ==========================
> Jared L. Height, Webmaster
> Cobalt Networks, Inc.
> 555 Ellis Street
> Mountain View, CA 94043
> Ph: (650) 623-2737
> www.cobalt.com
> ==========================


Could you please explain the difference between this service structure and 
the prior version?

Is there a charge for email support?

Is there a charge for "incidents" caused by installations of upgrade software?

Thanks in advance for your response.

Peter